Why your parcel tracking is not updating

Tracking usually updates when a parcel is scanned. If the parcel is moving between facilities, there may be no new public event until it reaches the next checkpoint. This can happen overnight, across borders, during weekends, or when a shipment is waiting for customs or handover.

Yes. Some tracking systems publish updates with a delay, so a scan may exist internally before it appears on the public tracking page. If the tracking number was just created, it can also take time before the carrier physically receives the parcel.

For domestic shipments, 24 hours without an update is common and usually not a concern. For international shipments crossing customs, gaps of 2–5 days can be normal. If a parcel has not moved for more than 5–7 business days, it is worth contacting the carrier.

Check the tracking number for typos, confirm the carrier, and give the next scan time to appear. For urgent parcels, contact the sender or carrier directly with the tracking number. ParcelTag keeps the parcel in your dashboard and surfaces new events when they become available.